If someone in your office often scowls, chronically complains, or flies into fits with little or no provocation, offer him a plate of warm cookies. Even if your cookies are refused, you can be assured that you at least tried to bring a little pleasure into that person’s life. This gesture may work . . . or it may not. Some people get so used to being unhappy and feeling like the whole world is against them that they are out- side of their comfort zone when someone does do something unexpected and nice for them. The truth is that the grouch is probably hungry for friendship and attention.